Shipping Information

DOMESTIC SHIPPING

Please allow up to 7 to 10 days for processing time for orders to be packaged and shipped. Shipping usually can take up to 3 to 5 business days depending on processing of your payment. Specific product’s descriptions note they may have additional time required for fulfillment due to custom or made to order. We ship once a week on Mondays. If you place an order on Sunday after 4pm pacific standard time you will not receive it until the following week. All orders are shipped via United States Postal Service and will have tracking information available sent to you by email. Doggie Threads LLC typically uses USPS, but not limited to FedEx, UPS and other shipping methods. hen your order is shipped partially or in full, you will receive an email indicating it has shipped. Once your order ships you will receive an automated email with tracking information You can also log into your account and track your package through our website if tracking is indicated. Some packages tracking is not available until after the package has been delivered. 

If we discover that an item is not available, we will contact you as soon as possible. Please be sure your contact information is correct. If we don’t hear back from you within 48 hours, our system will automatically cancel and credit you back for the item if we do not replace it.

IF YOU ARE NEEDING AN EXPEDITED SHIPMENT, PLEASE REACH OUT TO US TO SEE IF WE CAN ACCOMMODATE YOU!!  WE STRIVE TO MAKE EVERYTHING POSSIBLE!!

INTERNATIONAL SHIPPING

Please be aware that additional shipping costs will apply to all International Shipping. Shipping costs will be shown at check out before placing your order. If the item is large or oversized we will notify you if any additional shipping costs will be incurred in some cases. All Shipping costs are automatically calculated by USPS costs. All international orders are shipped with tracking. Customer is responsible for any t

SHIPPING COST

Flat Rate Shipping cost of $6.99 per order

Free USA Shipping on orders over $100

*Free shipping is not available to International orders and some items do not qualify due to size and weight, such as carriers, beds and furniture etc. If you have any questions regarding shipping costs please email us.

DELIVERY

Doggie Threads LLC is not responsible for incorrect addresses given, refused shipments or unclaimed shipments. We have no control over mail delivery once it leaves our boutique so please check with the carrier if we show it shipped and you have not received it. If your tracking number has indicated that your package has been delivered, please contact your Local Post Office for better assistance. Doggie Threads LLC is unable to assist if the package is indicating that it is delivered. We do not receive any additional information from the carrier. Doggie Threads LLC cannot replace lost, damaged or stolen items via USPS. Deliveries may take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other circumstances. Please allow USPS up to 24 hours after shipment to show a delivery estimate. 

ORDER CHANGE OR CANCELLATION

Please note that once orders are placed, we cannot cancel or change orders. We are here to help in many ways, if you need any assistance, please contact us prior to placing your order.

HOLIDAY SEASONS

During the holiday season, processing time can take up to 10 days. If you are in need of item(s) for a specific holiday, please contact prior to placing your order to see if it would make it in time. We take shipping estimated dates as well as designers' time frames if they are hand made to order. There is no guarantee your order will arrive in time due to any shipping delays that may occur in transit.

IN STORE PICK UP

Customers who choose to pick their order up from our local store can request via email to pick up locally instead of shipping out.
When your order is ready for pickup you will be notified via phone call and OR email. However, orders must be picked up within 48 business hours or they will be shipped and shipping charges will be applied. Please review our store hours for pick up.
Thank you for your understanding.